1 min read
SEASON 4, EPISODE 6 – October 26, 2026
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Human services agencies share a goal of improving service delivery, but their paths to modernization look different. Procurement requirements and available resources shape what each agency can take on. New technologies bring further questions about readiness and responsible use.
Stacey is joined by Mark Allen, Chief Information Officer at the Mississippi Department of Human Services and ISM Chair, to reflect on the 2026 ISM conference and the decisions shaping human services technology. Mark shares Mississippi’s approach to replacing five connected systems and explains why AI adoption requires clear policies before broader employee use.
The conversation also explores what agencies need from their industry partners. Mark emphasizes the value of honest guidance and ongoing peer relationships that help leaders learn from experiences beyond their own state.
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Behind the Mic
Mark Allen
Chief Information Officer, Mississippi Department of Human Services | ISM Chair
Mark brings more than 25 years of public service experience across health, public safety, and human services technology in Mississippi. His work has included managing emergency medical information systems and the state’s Real ID project. As ISM Chair, he helps advance peer learning and collaboration across the national human services technology community.
Stacey Moss, JD, CWLS, PMP
Host, Igniting Impact Podcast | CEO, Public Knowledge®
Stacey has spent more than 25 years helping government, nonprofit, and education organizations improve performance through leadership development, program improvement, and training. She is recognized for her expertise in leadership coaching, organizational change management, child welfare, procurement, and program management. Stacey earned her Juris Doctorate from the University of Wyoming.
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